SalmaTheChef Privacy Policy

1. Information We Collect

a) Personal Information When you register or place an order, we may collect: 

• - Full name
• - Mobile number
• - Email address 
• - Shipping / billing address 
• - PIN code 
• - Account login credentials

b) Order & Transaction Data

• - Products ordered (spices / food items) 
• - Order history 
• - Payment status (we do not store card details)

c) Cloud Kitchen Pre-Order Data

• - Delivery or pickup preferences
• - Scheduled delivery time 
• - Special instructions (e.g., dietary preferences) 

d) Technical Information

• - IP address
• - Browser type and device information
• - Cookies and usage data

2. How We Use Your Information

We use your data to:

• - Process and deliver your orders
• - Manage your account and login
• - Provide customer support
• - Send order confirmations and updates
• - Improve our products, services, and website
• - Comply with legal obligations

We do not sell your personal data.

3. Legal Basis (DPDP Compliance)

We process your data based on: 

• - Your consent (when you register or place orders)
• - Legitimate uses such as order fulfillment and customer service
• - Compliance with legal obligations

You may withdraw consent at any time (see Section 9).

4. Sharing of Information

We may share your information with: 

• - Delivery partners (for shipping and food delivery)
• - Payment gateways (for secure transactions)
• - IT and hosting service providers

All third parties are required to maintain confidentiality and use data only for specified purposes.

5. Payment Security

• Payments are processed via trusted third-party payment gateways
• We do not store debit/credit card details on our servers
• Transactions are encrypted using secure protocols

6. Cookies & Tracking

We use cookies to:

• - Maintain login sessions
• - Improve user experience
• - Analyze website traffic 

You can control cookies via your browser settings.

7. Data Retention

Account data is retained as long as your account is active
Order data is retained for legal, tax, and operational purposes
You may request deletion (subject to legal obligations)

8. Data Security

We implement reasonable security measures including:

• - Secure servers and encryption
• - Access control to personal data
• - Regular monitoring for vulnerabilities

However, no system is 100% secure.

9. Your Rights (Under Indian Law)

You have the right to:

• - Access your personal data
• - Correct inaccurate information
• - Request deletion of your data
• - Withdraw consent - Grievance redressal

To exercise your rights, contact us at the details below.

10. Children’s Privacy

Our services are intended for individuals above 18 years. We do not knowingly collect data from minors.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Grievance Officer (India Compliance)

As per Indian law, you may contact our Grievance Officer:

Name: Ms. Salma Khatun
Email: salma (at) salmathechef.com
Address: 115/9C, Diamond Harbour Road, Purba Barisha, Kolkata 700063. West Bengal.

We will respond within a reasonable time frame.